Frequently Asked Questions

Are items marked "In Stock" really available?

Yes, we update our inventory as items are sold all day. We maintain an up to date count at all times.

My order didn't go through but my card was charged anyway.

We use Authorize.net as our card authorization service. When you submit a credit card they send the information to your card company to verify the address information. If the address information does not match your bank records you will receive an "AVS" error. On a debit card account your bank will the place a "hold" on the amount you requested. This is not a charge and will automatically be returned to your account based on the time your bank's policy allows. If you receive the error do not continue to re-submit until you correct the information. Please contact your bank for information on their hold policy.

How quickly will my order ship?

About 98% of our orders ship the same day. In extremely busy times there may be delays of 1 to 2 days. The only exception is American Ballistics M118LR which can take up to 2 weeks to ship based on demand. This is stated in the product information.

How do I track my order?

When you created your account you entered your email and a password so that you can login and track your orders. Fedex is the only service that can be tracked with any reliability. USPS tracking is very unreliable. You may receive your order before it updates. Please allow 24 hour before tracking as it sometimes takes a while for updates to appear. For security reasons we cannot give tracking numbers on the phone.

How do I find my order information?

When you created your account you entered your email and a password so that you can log in and track your orders. You can view information for current and previous orders here. View our PDF instructions for locating your order information...Click Here

"Sorry, we are not accepting payments from your region at this time."

Due to the difficulty in handling credit card issues outside the USA and the increasing level of fraudulent purchases we are not accepting card payments from outside the USA. We can only accept bank wire transfers at this time. If you require our wire information please email us at info@usarmorment.com.

Can you export to my country?

We export most items to countries outside the USA on a regular basis. Certain items to some countries require Department of Commerce licensing for export. They may also require an import certificate from your country. Ammunition, gun parts and certain optics cannot be exported outside the USA to any country due to Federal law. Please contact us to see if your order is eligible for export.

I live outside of Philadelphia why was I charged 8% sales tax?

Sales tax is based on the location of the business not the purchaser. Our offices are located within Philadelphia County therefore we are obliged to charge and report 8% sales tax if you live in Pennsylvania.

US Postal Service shows no tracking on my order

The US Postal Service provides an economical method of shipping and is relatively reliable. The tracking information is more of a delivery confirmation than a tracking number. The information is very slow to update and not reliable 100% of the time. In many cases your order will arrive before your tracking updates.